1. Introduksjon
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Sikkerhetsinformasjon
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- Do not expose the terminal to extreme temperatures, humidity, or direct sunlight.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Pakkens innhold
Kontroller at pakken inneholder følgende elementer:
- Verifone Vx520 Terminal
- Strømledning
4. Terminal Overview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figur 4.1: Front view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Nøkkelkomponenter:
- Utstilling: High-contrast screen for transaction details and menu navigation.
- tastatur: Alphanumeric keys for data entry and function keys for menu selection.
- Magnetisk stripeleser: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Printer: Integrated thermal printer for receipts.
- Kommunikasjonsporter: Located at the rear for power, Ethernet, and other peripheral connections.
5. Oppsett
5.1 Koble til strøm
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Koble den andre enden av strømledningen til en vanlig stikkontakt.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Ringe opp: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Loading Paper Roll
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Lukk skriverdekselet godt til det klikker på plass.
- Tear off any excess paper.
6. Bruksanvisning
6.1 Slå på/av
- Strøm på: Trykk på den grønne GÅ key. The terminal will perform a self-test and display the idle screen.
- Slå av: Trykk og hold den røde KANSELLERE key until the terminal powers down.
6.2 Processing Transactions
Follow the prompts on the terminal display for each transaction type.
- EMV Chip Card: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Magnetstripekort: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Utskrift av kvitteringer
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green GÅ og rødt KANSELLERE keys to navigate through menus and confirm or cancel selections.
7. Vedlikehold
7.1 Cleaning the Terminal
- Koble fra strømledningen før rengjøring.
- Bruk en myk, litt damp, lint-free cloth to wipe the exterior of the terminal.
- Ikke bruk slipende rengjøringsmidler, løsemidler eller aerosolsprayer.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Replacing Paper Roll
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 firmwareoppdateringer
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Feilsøking
This section addresses common issues you might encounter with your Vx520 terminal.
| Problem | Mulig årsak | Løsning |
|---|---|---|
| Terminal does not power on | Strømledningen er frakoblet; Problem med stikkontakten | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| Skriveren skriver ikke ut | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Kommunikasjonsfeil | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Spesifikasjoner
Technical specifications for the Verifone Vx520 terminal:
- Modellnavn: Vx520
- Modellserie: Vx
- Produsent: Verifone
- Varevekt: 2.07 pund
- Pakkedimensjoner: 10.55 x 7.56 x 3.31 tommer
- Minne lagringskapasitet: 64 MB
- Antall prosessorer: 1
- Tilkoblingsteknologi: NFC
- Maskinvaregrensesnitt: PCI
- Kontrollmetode: Røre
- Utskriftsteknologi: Termisk
- Skriverutgang: Monokrom
- Printer Ink Type: Termisk overføring
- Maks. arkkapasitet: 50
- Støttede mediestørrelser: A4
- Maksimal mediestørrelse: A4
- Arkstørrelse: 21.59 centimeter
- Maksimal svart/hvitt utskriftsoppløsning: 240 dpi
- Trykte medier: Etiketter
- Additional Printer functions: Kun utskrift
- Dobbeltsidig utskrift: Ingen
- Tosidig: simpleks
- Spesialfunksjon: Magnetisk
- Farge: Sølv
- Spesifikke bruksområder for produktet: Business
- Batterier: 1 Lithium Ion-batterier kreves.
- UPC: 669909984073
- GTIN: 669909984073
10. Garanti og støtte
The Verifone Vx520 terminal comes with a begrenset garanti. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com